Q&A – Bridge House of Twyford
Bridge House of Twyford Care Home and Retirement Community Tel: 01189 340777

Frequently Asked Questions

Below is an outline of some of the questions our clients have asked, and we expand on these regularly to make sure you have all the facts you need to hand. If you have any other questions, please feel free to speak to our team who will be delighted to answer your questions.

Retirement Properties

What are the benefits of retirement community living?

Living in a retirement community like Bridge Park offers a unique combination of independence, friendships and care when required. Residents enjoy private homes within a friendly, and supportive community, with access to facilities, maintenance services, social activities, and professional care as and when needed.

What types of property are available at Bridge Park?

We offer spacious contemporary apartments and cottages at Bridge Park, both designed for comfortable later-life living with modern amenities and accessible layouts.

What are the ownership options?

Independent retirement properties are available at Bridge Park and are sold on a leasehold basis (typically a 125-year lease since 2015). Occasionally some properties may be available for rental, it is always worth asking.

Can I personalise my home?

Once purchased, your property is your own and can be personalised to reflect your individual taste and style, creating a space that is yours. If you are interested in more significant layout changes, the Bridge Park construction team, who originally built the properties, are on hand to advise you what is possible and to make any arrangements necessary.

What costs are involved in purchasing a property at Bridge Park?

Costs include the purchase price and associated costs, an annual Management Service Charge, paid quarterly, covering communal services and a Transfer Fee payable on resale. Full details of all costs are available in our Fees and Charges Explained section.

What is the Management Service Charge and what is included?

The Bridge Park retirement living development is managed to deliver a stress-free lifestyle for its residents. This includes facilities and services which are procured and managed centrally, and the costs shared equally amongst all residents in the form of the Management Service Charge.

The facilities and services include: the private roads, parking and communal gardens, the private Verey Lounge including cleaning and utilities which is accessible to all residents, building insurance, external window and gutter cleaning, a building & garden maintenance service providing all external and some internal maintenance, weekly shopping trips with other residents, a sinking fund which is maintained for larger maintenance costs, an emergency call system in every home, monitored 24/7 by Bridge Park’s Nursing and Care staff. All these facilities and Services are managed by an on-site team comprising a Concierge, Manager and Administrator and off-site team who provide audited accounts annually.

These services are purchased collectively on a not-for-profit basis, are the subject of audited accounts presented to residents. Current rates are included in the Bridge Park Fees and Charges.

Is there a reservation fee to secure a property?

No. There is no reservation fee. Knight Frank, our appointed agent, will issue a Memorandum of Sale with full conditions of purchase once both parties are ready to proceed.

Can I sell my property at Bridge Park whenever I choose?

Yes, your property is your asset, and you are free to sell it at any time, subject to our terms and conditions. We offer a resale service through Knight Frank, or you may appoint your own agent. The Transfer Fee applies on resale; however, this includes the sales commission.

Life at Bridge Park

Can I get assistance when I need it?

Bridge Park can offer an Assisted Living package which you can tailor and vary to assist with your needs. This might include personal care, medication management, private car trips, housekeeping, and laundry. Bridge Park will either tailor a weekly package, or you can choose to pay on an ad hoc basis.

What social activities are available at Bridge Park?

Our events calendar is curated by our activities team but can include any activity (within reason!) that residents may request. Apart from the social calendar of seasonal celebrations, coffee mornings, and supper clubs, residents can request shopping trips further afield, concerts, exhibitions and much more. Activities are shaped by residents’ interests, and there is always something new to explore.

What type of heating is available in the property?

The cottages and apartments each have gas hot-water and underfloor heating. All properties are individually metered.

Are pets welcome at Bridge Park?

Yes, we warmly welcome well-behaved pets. We understand that pets are cherished companions, particularly during life transitions, and we encourage them to settle into their new home alongside you, subject to our community terms.

Apart from my home, what other facility does Bridge Park offer?

Residents have access to a relaxing Verey Lounge where residents can enjoy tea or coffee or a tipple where friendships can be forged and enjoyed. Our landscaped gardens also create inviting outdoor areas for relaxation.

Can family and friends visit whenever they wish?

Absolutely, yes, your new home at Bridge Park is yours to enjoy as you wish, and your guests are always welcome. Our concierge team can assist in organising appointments or help with any other needs you have.

Wellbeing

What fitness and wellbeing services are available?

We can offer a variety of fitness classes when there is demand. Programmes can be tailored to individual abilities and needs.

Do I need to be active to enjoy life at Bridge Park?

Not at all. Activity at Bridge Park is entirely your choice. Whether you prefer gentle strolls around the local area, relaxing in the café, or joining group fitness classes, there is always an option that suits your pace and preference.

How does Bridge Park support mental and emotional wellbeing?

Our events calendar, welcoming community spirit, and friendly team all promote emotional wellbeing. Regular contact with neighbours, shared activities, and access to professional support will enable you to feel engaged and valued.

Support with your move

Is moving support available before I move in?

Yes. Once your offer has been accepted, if you need assistance, we can recommend a senior move-manager who will assist you with the complex task of relocating. They will work alongside you with patience and care to help you prepare for your move.

Your move-manager can help you make thoughtful decisions about your belongings, identify items for your new home, arrange the actual move.

Selling Your Home

Selling Your Home

Our partnership with the Henley office of Knight Frank means professional marketing, expert valuation guidance, accompanied viewings, and targeted promotion of your property — all covered within your Transfer Fee, with no additional estate agency costs.

What is included in the marketing of my property?

Marketing includes professional photography, floor plans, and beautifully produced brochures, with promotion across major property portals and specialist retirement websites. Our team handles all enquiries and viewings on your behalf.

Can I appoint my own estate agent to sell?

Yes. You can appoint your own alternative agent. They can work alongside Knight Frank or independently, though you would remain responsible for their fees, in addition to the normal Transfer Fee.

Care & Support

Emergency Response available around the clock?

Yes. Our professional care team is on-site 24 hours a day, seven days a week. Every home is fitted with an emergency call system, so help is always immediately accessible.

What is the difference between personal care and nursing care at Bridge Park?

Personal care covers day-to-day assistance with activities such as bathing, dressing, and meals. Nursing care is delivered by registered nurses and covers clinical needs including medication management, wound care, and medical monitoring.

Can I bring my live-in carer?

If it is a family member providing casual non-clinical care, then yes, however we discourage private carers from other agencies. Bridge House and Park are regulated sites; we must insist that we vet and maintain oversight over any medical and care management.

What Nursing & Care services are available at Bridge Park and/or Bridge House?

Bridge Park can provide personal, nursing care and wellbeing support in your own home. Across the broader site, Bridge House provides nursing, dementia, respite, and palliative care.

All care services are delivered by our team of registered nurses and trained care staff, available 24 hours a day.

What does care at home at Bridge Park include?

Our flexible Assisted Living & Support package includes housekeeping, laundry, meal preparation and delivery, medication management, health record keeping, and regular wellness checks. You select the level of support you require, and it can be adjusted as your circumstances change.

What respite care options are available?

We offer flexible respite care at the adjacent Bridge House when necessary. This can cater for short-term needs, including post-surgery recovery and rehabilitation. Our experienced nursing and care staff are supported by a wide variety of allied health professionals and maintain familiar routines and provide compassionate, professional support throughout.

Can care at home be increased if my needs change?

Yes, our care grows with you. From light-touch domestic support through to specialist nursing and dementia care, we can continuously adapt your support package to suit you.

Additional support and non-clinical care can be seamlessly added at any time in your own home, from a few hours of assistance per week to around-the-clock live-in care. Our on-site team is always ready to respond promptly to any change in your needs.

If clinical care needs increase, and depending on the circumstances, there will come a time when it is neither in a resident’s best interests nor practical, to continue care in their own home and a transfer to the adjacent care home becomes the safest and most comfortable solution, either on a respite or permanent basis.

The advantage of Bridge Park and the adjacent Bridge House is that these services are available on site.