Consumer Privacy Explained

Our team will respect any consumer’s expressed wish not to receive unsolicited visits, canvassing, mailshots, emails, text messages, or telephone calls at their home. When invited into a consumer’s home, we will not engage in any high-pressure selling techniques, including but not limited to befriending vulnerable consumers in order to sell or let to them at a later date. Records on our CRM will be updated to ensure that any further contact should not be made.

Your Personal Information and Privacy:

This notice will inform you of how we, Bridge House of Twyford, will collect, use, store and share personal information about you.

As a “data subject” under the General Data Protection Regulation (GDPR), you are responsible for making sure that all information that you give us is accurate at the time of data collection. In addition to this, you are responsible for informing us of any changes to your personal data (for example, a change of name or address) so that we can maintain accurate records. You can do this by contacting our administration team on 01189 340777 or emailing [email protected].

We will not share your personal information with third parties for marketing purposes without your permission. You may unsubscribe from our mailing lists at any time by clicking on the unsubscribe link in our marketing emails or by emailing [email protected].

Information We Will Collect From You

When you sell your privately owned property

We will collect your name, address, day and evening telephone numbers and email address. If you don’t provide us with this information, we may not be able to facilitate the sale of your property.

When you buy a property

Your personal information is collected by our in-house sales staff who manage the purchasing process for you. They will collect:

• Your name
• Your address
• Your telephone number
• Your home address
• Your financial position
• Your household composition
• Your solicitor’s details

Who We Share Your Information With

When you sell your property, we will share your contact details with your solicitor, estate agent, and the purchaser’s solicitor.

When you buy a property, we may share your information with:

• Police
• Local council offices
• Utilities such as gas and water suppliers
• Mortgage providers, if applicable

How Long We Will Hold Your Information For

We will keep your information for as long as you own the property, and for an additional seven years. If you apply to purchase a home but do not proceed, we will destroy your personal information within 24 hours of the decision.

Know Your Rights

You have the following rights at any time:

• The right to access the information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data (under certain conditions)
• The right to restrict our use of your information (under certain conditions)
• The right to request data transfer to another organisation
• The right to opt out of specific uses, like direct marketing
• The right to object to automated decision making

Complaints

If you wish to make a complaint, you can contact:

Information Commissioner’s Office:
0303 1231113
[email protected]
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Data Protection Officer:
Newlands of Stow, Evesham Road, Stow on the Wold, Gloucestershire GL54 1EJ

Hurstlane Ltd, Castle House, Victoria Street, Englefield Green, Surrey, TW20 0QX.
Registered in England and Wales No. 04032032